2012
New England Supply Chain Conference & Exhibition

Leaders play a key role in any organization.  They are responsible for creating a link between upper management and front-line employees, and have a dramatic impact on employee performance and behavior.  Although it is the people who do the work of an organization and are ultimately responsible for its success, it is the leader’s responsibility to create a working environment where people can thrive, grow professionally and perform at their best.

This is accomplished through win-win relationships and starts with effective communication that motivates and influences others in the organizations at all levels.

David Liddell, an insightful & industry-renowned professional, and widely respected trainer, will provide you with the tools you need to identify and develop skills that are essential for leadership success today and in the future.

 The presentation will include the following topics:

     • How people’s perceptions and viewpoints differ
• The basics of face-to-face communication
• Explore the role of communication in interpersonal relationships
• Learn about alternative ways of communicating/influencing others
• Learn a model and the core principles of dialogue