2004
New England Supply Chain Conference & Exhibition

Master Outsourcing - Or Else!

by Beth Perdue

Spending on outsourcing is at an all-time high. For example, the value of IT goods and services coming to the United States through outsourcing will hit $16 billion, doubling 2003's total. Yet outsourcing is a frustrating endeavor - the cost savings and productivity gains that dazzle companies are hard to achieve. Many organizations are not happy with the results.

There are serious business and legal risks to consider. Market pricing, privacy of information, new laws, intellectual property rights, cultural barriers, service levels, metrics and relationship management are among the big issues in outsourcing.

With all these issues, it is easy to get lost in the weeds. In this session, Beth Perdue translates outsourcing trends and lessons learned into big picture insights that you can use now.

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