New England Supply Chain Conference & Exhibition

APICS - The Association for Operations Management North Shore Chapter 20 and Boston Chapter 10    --   The Council of Supply Chain Management Professionals (CSCMP) New England Roundtable    --    The Northeast Supply Management Group, A Special Interest Group of ISM®

2008 Program Author Index Presentation Index
New England Supply Chain Conference & Exhibition

2008 New England Supply Chain Conference and Exhibit - Mark Chockalingam Presentation

Holistic Metrics And Organizational Performance Of A Global Value Chain
Mark Chockalingam, MBA, Ph.D.
Managing Principal, DemandPlanning.Net

This session will discuss the importance of a balanced set of holistic metrics for the vitality of a global Value chain. The element of human bias is inevitable in any organizational activity. What keeps this bias in check are proper measurement techniques combined with appropriate incentive mechanisms. It is not only important to measure the right areas, but also to define the measures correctly. During this discussion we will review a set of holistic performance metrics for the performance of a Global Value Chain, keeping in mind the complexities of a manufacturing value chain becoming increasingly global and complex. Fair and appropriate supply chain metrics will not only improve organizational performance but also improve the supplier relationships and significantly help the collaborative process in communicating forecasts to the overseas suppliers and getting improved supplier performance to increase your own service levels to your customers.

We will start the structure of the Global Value Chain, define the demand and supply sides that spans your Global Value chain and discuss the interdependence of the measurement results, and biases caused by the incentive process. By attending this session you will be able to answer the following questions:

  1. In a Value Chain that spans globally, how do you balance demand and supply?
  2. How do you define Roles and Responsibilities for your marketing and sales functions vis--vis the Supply Chain that is at the mercy of an overseas vendor for service performance?
  3. How do you measure customer service and vendor performance?
  4. What is the importance of demand forecasting and forecast communication?
  5. What is the price of demand forecast error?
  6. Who should take charge of the inventory challenge?
  7. What is the importance of global collaboration?

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